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Service Advisor 

Susquehanna Motor Co. Inc. is a family-owned and operated business that has been servicing customer needs for  more than 75 years. Located in West Milton, Pennsylvania, we offer a full line of Mack and Isuzu Trucks, and  services to include Sales, Service, Parts and Trailer/Body Shop Repair.  

We strive to provide an environment for both our customers and team members that is welcoming! We believe that  cultivating relationships makes a difference, and we are committed to building relationships with our employees,  customers and our community.  

We employ more than 50 team members, with over 400 years of combined experience. Average tenure of our  employees is 10+ years. Our employees are our greatest asset and together we can make a difference! 

Susquehanna Motor Co. Inc. offers challenging career opportunities, training and employee development along with  the opportunity to grow in your career with our company.  


We offer a generous benefit package including: 

  • Paid Time Off 
  • Paid Holidays 
  • 401K 
  • Medical, Prescription, Dental and Vision Insurance 
  • Short-Term Disability Insurance 
  • Life Insurance 
  • Paid Training in our Industry 
  • Bonus/Incentive Program Available 
  • Uniforms & Work Boot Program for eligible employees 
  • Tool Assistance Program for eligible employees 
  • Employee Discount 
  • Work Life Balance  

Location: Susquehanna Motor Co. Inc., West Milton, PA 

Job Role: Service Advisor 

Job Type: Full-time 



  • Monday – Friday  
  • Over-time as needed to meet production goals 

Location: Susquehanna Motor Co. Inc., West Milton, PA 

Pay: $17 – $21 Hourly Pay Commensurate with Experience


We’re looking for Service Advisors to join our team! As a Service Advisor, you’ll be responsible for communication  between the customer and service team as well as with other departments within our organization. Positive customer  relationships through consistent communication and exceptional customer service are paramount.  

Your attention to details makes you a valuable asset to the team as you ensure positive customer relationships  through consistent communication and exceptional customer service.  

An ideal candidate is positive, dependable, trustworthy, detail oriented, and can work independently with little  direction, one who continuously looks for ways to improve processes, is relationship focused and demonstrates  exceptional customer service skills.  

Essential Duties: 

  • Schedules service appointments as well as handling telephone inquiries regarding work in process Obtains customer and vehicle data prior to arrival, when possible
  • Greets customers in a timely, courteous manner and obtains vehicle information
  • Effectively listen and communicate with customers, to determine the nature of their vehicle issues Effectively communicate with customers relating to warranty repairs
  • Consult with technicians about needed repairs
  • Advises customers on the care of their vehicle and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Communicate effectively with your team to include Technicians and Parts to ensure customer vehicles are processed through the shop in a timely and efficient manner, maintaining a high level of customer service Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs 
  • Prepares a repair order showing time, cost and labor estimates for service
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem
  • Thoroughly and clearly review the repairs with customer
  • Explains the work performed and the repair order charges to the customer
  • Answer customer questions about service outcomes and consult with technicians when necessary Provides a complete and accurate written cost estimate for labor and parts
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed 
  • Maintains high customer satisfaction standards
  • Other tasks as assigned


  • High school diploma or GED (General Education Degree)
  • Motivated to provide outstanding customer service
  • Ability to focus on efficiency
  • Ability to interact effectively with others in difficult situations
  • Time Management Skills
  • Team Oriented
  • Competence in written and verbal communication
  • Proficiency with computers and ability to adapt to new software programs
  • Possess a positive attitude, conduct, and appearance
  • Must be reliable, honest, and trustworthy

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to  background check, drug/alcohol testing, and fit for duty testing.  

Susquehanna Motor Co. Inc. is an Equal Opportunity Employer. 

An Equal Opportunity Employer: Susquehanna Motor Co. Inc. does not discriminate in hiring or employment on the  basis of race, color, religion, sex, national origin, age, disability or status within any other protected group. It is our  policy to provide equal employment opportunity consistent with federal, state, and local law.